“Everest far exceeded my expectations regarding snow removal service. The lessons you taught me regarding my own business are invaluable. Just because you are in an unglamorous business like “snow removal” doesn’t mean you should not go above and beyond regarding customer service. First, to gain my business you price matched (exceeded) my previous supplier. Second, I receive email after email with detailed weather analysis of coming snow storms. I miss not receiving them in the summer. It’s like having my own private weatherman. Third, we received a thank you gift of coffee mugs? It may be overkill but at the end of the day it’s shows complete commitment to the customer. What would it take for another firm to lure me away? Too much. Overshadowed in all of this was the fact that the snow removal was seamless and perfect. I never had to ask “where are they?” I short, my other suppliers of which I classify as “unglamorous but necessary” (Com Ed, exterminator, Muzak, Sprinklers, etc…) none of these company’s offer “memorable” customer service. Not that they are not performing their jobs well, but they are all vulnerable to having someone else take their place. I have a feeling I will be with Everest for a long, long time. Nice work.
“I am forwarding this letter to inform you of the outstanding service your company has provided FedEx over this last winter. I have to say not once did I ever have to call to let you know that our lot was not taken care of in an appropriate fashion. Your staff of snow moving professionals were always courteous and followed our instructions.
I look forward to a long engagement with your organization.
“For the past three snow seasons, since 2005, I have had the opportunity to work directly with Everest Snow Management on 82 of the properties that we manage for my client. I have found Everest Snow Management to be a highly professional organization with the skills and resources to fulfill their contract obligations with my client’s highly demanding portfolio. The scope of work and timelines that my client’s contract contains has been a struggle for many of the past vendors that we have utilized.
I would highly recommend Everest Snow Management to any customer looking for a reliable, professional snow removal services organization.
“I wanted to let you know that we were very thankful for your service this winter. The Ice Control that was environmentally friendly did not kill any of our plants or grass that was newly planted around the property. We always arrived and had a clean parking lot to drive into. We definitely would like to enjoy your service again next year if it still is cost effective for us.
“Lincolnwood Town Center is a regional mall located on the Near North side. The parking lot contains 1863 parking spaces and over 100 landscaped islands. During the 2004/2005 snow season, we utilized the services of Everest Snow Management, Inc. for our snow removal needs. After several years of poor or failed performance by other snow removal contractors, the crew at Everest Snow Management quickly proved that our snow removal concerns were behind us.
Our main goal was to have our parking lot ready for use by the open of business. Everest deployed the appropriate equipment an manpower to meet the needs of each specific snow occurrence. Whether it be a large or small snow event, the needs of this mall were always met. Everest Snow Management kept us apprised of all aspects of the snow removal process before, during, and after the storm.
If you have had performance or billing issues with other snow removal contractors, I suggest you give serious consideration to utilizing Everest Snow Management, Inc. as your snow removal contractor.
“Everest Snow Removal has been a preferred snow removal service provider for Harris N.A. for the past four years. During that time, we have found Everest to be proactive, reliable, responsive, timely in their service delivery and cost effective. We would encourage any prospective customer to give Everest serious consideration for their snow removal needs.
“I would like to thank you once again for the excellent service provided by your company, Everest Snow Management. As I mentioned, this is the first year in many that I had not received tenant complaint regarding snow removal at our Aurora and Montgomery facilities.
Once again, many thanks. I look forward to working with you in future.
“I am writing this testimonial on behalf of Everest Snow Management. White Castle System, Inc. has been doing business with them in the Chicago area for several years. They are always on top of getting the job done. Their program for for sending out email snow alerts has been very helpful to our locations. They have also helped out on occasion when one of our other vendors has not showed up during a snow storm. We have been overall satisfied with their performance.
“I am very impressed with the level of service received by the folks at Everest Snow Management. Not only did they do everything they promised they provided quality, reliable snow removal for us. Thank you for providing a superior service and emailing a major headache for us.
“I am pleased to recommend Everest Snow Management to you. We have been utilizing this company to remove snow from our parking lot and bus turnaround since the company was formed. Because of the number of visitors we experience annually – despite the weather – it’s key for our snow to be removed on a timely basis. Everest has performed admirably and without fail.